Frequently asked questions

Where are Star RV branches located in Australia?

Star RV branches can be found throughout Australia. Just look for the Star!

Adelaide 25-27 Kinkaid Avenue, North Plympton, SA 5037

Brisbane 769 Kingsford Smith Drive, Eagle Farm, QLD 4009

Cairns 55 Dutton Street, Portsmith, QLD 4870 56.

Melbourne 1 Silicon Place, Tullamarine, VIC 3043

Perth 65 Worrell Avenue, High Wycombe, Perth, WA 6057

Sydney 1799 Botany Road, Banksmeadow, NSW 2019

What are the driver licence requirements?

Star RV accepts drivers 21 to 75 years old who hold:

A Full driver licence in English

An Australian Green P (P2) Licence. We do NOT accept Learners Licence or any probationary Licences, including a Red P Plate or a P1 Licence.

If the licence is not in English then you will need an International Driver Permit or a NAATI approved Certified Translation of your Driver Licence issued in the country of hire. This must accompany the original home country driver licence.

Can I check-in online?

Yes you can, we offer easy online check-in via your booking confirmation.

What is the minimum hire period?

The minimum hire period changes depending on many factors, including, time of year, type of vehicle and customer demand level.

As you're going through the booking process, you may get a notification saying the minimum hire hasn't been met. This means you'll need to extend your trip or change your vehicle type.

Do I have to pay a deposit to hire from Star RV?

When you hire your wheels from Star RV, you have two options.

Pay a 20% deposit at the time of booking and pay the rest on collection.

Pay in full at the time of booking - one less thing to do on pick up day!

How do I make changes to my booking?

To make changes to your booking, including extending your hire period you can do this within the My Booking portal found on our website. Please note that any changes are subject to availability and approval by Star RV. Rates may also be re-calculated and you agree to the current Terms and Conditions at the date of the amendment.

How do I add an additional driver?

You can add an additional driver to your motorhome rental in Australia. Additional drivers must be added to your booking and approved, before driving the vehicle.

Any additional drivers must be present at the branch upon collection of the vehicle or have approval from Star RV's team that the driver has been added. The Star RV team can add an additional driver once they’ve received a copy of the front and back of the driver's licence and passport.

There is a fee payable for each additional drivers per day. We keep this low for you as an additional driver because it makes for safer driving.

Additional drivers are $2 per day, per driver. We keep this low for you as an additional driver because it makes for safer driving.

Please note, as per our excess reduction rules, all drivers must be named on the rental agreement to be covered.

Are there additional charges if I pay by credit card?

Yes, a fee may apply. The % amount payable of the fee will be made known to you at the time of booking or amendment on our website.

Can I use a debit card to hire my Star RV?

Yes! Please ensure you have enough funds on your card to cover any related excess pre-authorisations and charges.

All applicable Excess Reduction & Security Bonds are pre-authorised on the debit card at the time of pickup. For further information, please refer to our Terms and Conditions available on our website.

**If your booking was confirmed prior to 1st May 2026: **

If you are using a debit card for hire, Star RV will hold a $300 security bond on Your debit card for infringements, tolls, and other additional hire costs (even if You have Stress free and Stress free plus cover).

What does my Star RV rental inclue?

• Cutlery and dinnerware
• Kitchen equipment and utensils
• Linen, pillows and duvet
• Bath towels and tea towel
• Roadside breakdown assistance
• Unlimited kilometres

Where can I go in my vehicle?

When exploring in your Australian motorhome rental, please keep to the roads. Driving in off-road conditions, including fire trails, beaches, sand, tracks, fields or paddocks, is not permitted. If the damage is incurred or towing required while driving in these out of bounds areas the customer will be liable for all costs. The only exception to this is a reasonable use of access roads to recognised commercial campgrounds.

Please refer to the Terms and Conditions on our website for more information.

Can I drop off my vehicle after hours?

Motorhomes must be dropped off during our branch opening hours. Please contact our reservations team with any questions.

Can I pick up my vehicle after hours?

All vehicles must be collected during branch opening hours. If you have made a booking directly with us and you are unable to pick up during normal branch hours, please urgently call us so that we can review your booking and make potential adjustments. If you have booked through an agent, please contact your original booking agent to make any date adjustments to your Rental Agreement. The Third Party Agent is in charge of your rental contract until you collect your vehicle.

How do I pay for the toll road?

If you travel on a toll road and incur any tolls, Star RV will charge tolls and service fees to your nominated credit or debit card. You will also be charged a service fee of $3.45 for each toll notice your vehicle incurs.

Am I allowed pets in my vehicle?

Yes! We allow pet dogs in certain vehicles. You can pay an additional pet fee, per trip to bring your pet dog with you for your Star RV experience.

Service animals, such as guide dogs, are allowed in all of our vehicles. Please let us know if you will be accompanied by a service animal when making your booking. Please read our Terms and Conditions.

Is there a public holiday surcharge?

Yes, if you are picking up/dropping off your Star RV in Australia on any declared public holidays, a surcharge will be applicable. The surcharge will be made known to you at the time of booking.

Where can I find the Star RV terms and conditions?

If you're hiring a Star RV you can see our terms and conditions here!

What excess reduction cover options are available?

Our Excess Reduction options reduce the amount you may be liable to pay in the event of accidental damage to the vehicle, subject to the Terms & Conditions of your booking.

Like any cover, exclusions apply. To understand what is not covered, please refer to the Terms & Conditions for the brand under which your booking is made, available on the relevant website.

If you select Risk Taker or Essentials, we will pre-authorise (hold) the applicable Security Bond on the day of pick-up. The amount held depends on the vehicle category and booking terms.

This pre-authorisation is automatically released from our end between 48 hours and 7 days from the pre-authorisation date. However, depending on your bank or card provider, it may take 7–30 days for the funds to appear back in your account.

If you selected Stress Free, Stress Free Plus or Comprehensive, no Security Bond is required at pick-up.

You can select your Excess Reduction option when booking online, by contacting us, or at the branch when collecting your vehicle. Excess Reduction cannot be added after you have collected the vehicle and departed the branch

Bookings made prior to 1 May 2026: If paying by debit card, a $300 Security Bond may be pre-authorised at pick-up to cover any infringements or additional charges, in line with the booking terms applicable at the time of booking.

When will you release or refund my security bond?

Did we take (pre-authorize) a security bond for your hire? If you haven't broken any Star RV Terms and Conditions, please know that the bond we have held will automatically be released either 7 days after you've picked up or 48 hours after you've dropped off– whichever is the earliest.

You could notice it takes between 7 - 30 business days to show back up, which is all depending on your bank/card provider. Please note that once it's back safely in your bank it won't appear as a refund on your statement because it was only held as an authorisation. We appreciate your patience!

Do you allow one-way hires?

Star allows customers the flexibility to pick up and drop off your Australian motorhome hire at any Star RV location, except Perth. The applicable one-way fee for your chosen vehicle and direction will get added as you put together a quote on our website. Please note, all one-way hires must be approved by Star and are offered subject to availability.

What are Star RV's cancellation fees?

Please refer to the Terms and Conditions on our website for our current cancellation policy.

If your booking was made via a travel agent, please contact them directly to discuss your options.

Please note: The cancellation policy may be different based on your confirmed booking date.

If you have added our Flexible Booking Fee to your booking, you may be eligible for flexible cancellation policy.

Why has Star RV charged me an administration fee for an infringement?

Unfortunately, if you incur an infringement while you are in your Star RV vehicle and these are not paid within the timeframe designated by authority, the notice is sent to Star.

We have to pass the notice onto a third-party, to have the name and address changed on the notice from Star's to yours. We charge the hirer an administration fee for each infringement incurred for costs associated with the process, in addition to the infringement that needs to be paid directly to the relevant authority.

Should you wish to dispute the infringement fine, you must contact the authority directly that have issued the fine.

What is the unpaid infringement process?

If you think you've incurred an infringement while you were out in your Star motorhome, it's good to know our processed and any additional costs associated with the fine.

Then Star receives an unpaid infringement notice from the relevant authority, it must be changed from our name into yours as you were the person who had the vehicle on hire from us at the time the fine occurred. This name transfer involves a third party who charge us a fee to make the change. We pass this administration charge, onto you in addition to the fine amount. Following the name change, the infringement authority will then send out the unpaid infringement notice to the name and address held against the booking. This must be paid by the customer responsible.

Unfortunately, the infringement authority can take up to four months to process infringements. Once the infringement authority has processed the infringements, they are then sent to Star.

Should you wish to dispute the infringement fine, you must contact the authority that has issued the fine.

If you have already paid your infringement and have still been charged the administration fee. Please note that you must have paid the infringement before Star RV received the notice.

Which vehicles connect to 240v campsite power?

Star motorhomes have the option of a 240v mains campground hook up as well as a domestic dual 12v battery.

We cannot guarantee just how long the domestic battery will last - all you need is another Star adventure on the road, to charge it up again.