Star RV's New Zealand Cancellation Policy
Plans change but your road trip doesn’t have to.
Add our Flexible Booking Fee when you make your booking and enjoy extra peace of mind if your plans shift before travel. This option gives you more flexibility than our standard cancellation terms, so you can book ahead with confidence.
With the Flexible Booking Fee, you can:
-
Cancel with no cancellation fee up to 7 days prior to pick-up
-
Have one (1) booking amendment fee waived
The Flexible Booking Fee must be added at the time of Confirmed Booking, is non-refundable, and may be used once only. It does not apply within 7 days of pick-up or in the event of a no-show.
Because adventures should be flexible, not stressful.
What are Star RV's cancellation fees?
The ever-changing times don’t mean you are stuck with an ever-changing policy. In fact, for booking direct, you’ve secured our "Book with Confidence" Cancellation Policy.
The Cancellation Policy applicable to you may be different based on your Confirmed Booking or Amendment date.
If your booking was confirmed or amended on or after 1st May 2026, the following will apply:
-
If you cancel the Confirmed Booking at least 31 days prior to the Start Date, we will provide a full refund of any amounts paid by you to Star RV to date (including the Deposit but excluding any payment processing fees and any non-refundable booking administration fees).
-
If you cancel the Confirmed Booking between 30 days and 7 days prior to the Start Date, you must pay 20% of the Hire Fees to Star RV. If we hold a Deposit, we will first deduct this amount from the Deposit and refund any amounts received from you in excess of this amount (excluding any payment processing fees).
-
If you cancel the Confirmed Booking between 6 days and 1 day prior to the Start Date, you must pay 50% of the Hire Fees to Star RV. If we hold a Deposit, we will first deduct this amount from the Deposit and refund any amounts received from you in excess of this amount (excluding any payment processing fees).
-
If you cancel the Confirmed Booking on or after the Start Date or you fail to otherwise pick up the vehicle on the Start Date (no show). You must pay 100% of the Hire Fees to Star RV.
If your booking was confirmed or amended on or before 30 April 2026, the following will apply:
-
If the booking is cancelled 22 days (or more) before the pickup date, then you will receive a full refund of the deposit, or any amount paid (not including any credit card administration fee).
-
If the booking is cancelled between 1 - 21 days before the pickup date, 20% of the booking value is chargeable as a cancellation fee and the remainder of hire fees (if paid) will be refunded less any credit card fees.
-
If the booking is cancelled within 24 hours of departure or the hirer does not collect the vehicle from the Star RV branch, then 100% of the booking value is chargeable.
-
If you change the pick-up date within the cancellation time frames and then you cancel the amended booking; original cancellation fee will apply.
If you would like to submit your cancellation request, please contact us.
Booked through a Travel Agent or reseller?
If your booking was made via a travel agent or reseller, please contact them directly to discuss your options.
Terms and Conditions
We encourage you to read our Customer Terms and Conditions.
Please note - If any Future Credit is applied: Credit must be used for travel within one year from the original pickup date, in the same country and must be booked under the same name as the original booking. New bookings/changes are subject to availability, new daily rate and booking conditions at the time of booking apply. Credit is non-transferable and new booking must be under the main hirer's name.